by using digital banking but I was wrong. Its frustrating to lose your hard-earned money and not receive any assistance from the bank. Many Nigerians are facing similar issues and its time for the banks to step up and improve their security measures and customer support” Okpe said.Digital banking has become a prevalent practice in Nigeria with many citizens relying on mobile apps USSD codes and POS terminals for daily transactions. While this shift towards a cashless society is encouraged it has also brought about negative consequences for some individuals. Zack Okpe is one of the victims of fraud where he lost a large sum of money during a transaction at a POS agent. Despite reporting the incident to his bank he received no resolution or support highlighting the lack of security measures and empathy from banks. This issue is not unique to Okpe as many Nigerians face similar problems emphasizing the need for banks to improve their security and customer support.

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Link to Original Story: https://leadership.ng/debit-alert-no-credit-growing-frustration-of-failed-digital-transactions/